"Outstanding Service"

I wanted to compliment your service department on the outstanding customer service they provided me this morning.  I have a Highlander and since purchasing it have moved around the country quite a bit.  The service I received from your dealership was significantly superior to service I have received at any other Toyota Dealership.  You set the standard for which other dealerships should strive to achieve.  Until recently I also owned a Mercedes SUV.  The Mercedes service department could also learn quite a bit from your.  Never did I receive the level of customer service at one of their dealerships like what I experienced today!  Please pass on my thanks to your staff for a great job. 

Marla, Avon Lake,

"Collision Repair Center"

A few months ago, we used the body shop for the first time with our 2008 Sienna (driveway accident-don't ask).  Lonnie King went above and beyond the call of duty to make a section of the van (that we opted not to repair) look as good as possible.  The whole thing looks fabulous.  You can't even tell that it was ever damaged.  We were impressed with Lonnie's knowledge, efficiency, and professionalism.  Please let him know how please we are!

Anne and Dan, Bay Village,

" We choose Sunnyside! "

My wife and I recently purchased a RAV4 from your dealership.  We were both very impressed with the service from your dealership.  In particular, Bruce Jackson was extremely helpful and a pleasure to work with.  We actually had the opportunity to purchase the same vehicle from a different dealer for a few dollars less, but our experience with Bruce made us stay with Sunnyside.  I hope this email finds its way to Bruce and his manager, and we look forward to getting our new RAV4 serviced at Sunnyside of N. Olmsted.

Martha and Kevin, Cleveland,

"Kiss a Frog!"

Bruce,  I would like to thank you for a pleasant experience.  I guess in the auto sales business you have to kiss a lot of frogs before you find a Prince...YOU were a Prince!!  I found you with a pleasant Attitude, professional and business like,  yet with humility.  You will go far in your business with those qualities.  Take it from an old gal who has been around for a long time. 
So thank you again for making my day, and I love my car!!  Nancy

Nancy, Uniontown,

"Great Service Manager"

Your Service Manager is one great plus for your Company.  Mr. Stein listens and treats everyone with respect.  Seems like there are not enough good adjectives in Webster's dictionary to say about this gentleman!!!  You really have a winner this time.

Thank you!

Lois C,West Lake

"I love my Camry"

Dear Dan
Just a short note to tell you that you were right about me loving my Camry. Andy and I just took our first long trip.  I was so pleased with the way it  rode and I loved my heated seat, we left Cleveland in the snow!  The long ride was smooth and comfortable.  You can be sure I would recommend you to anybody I know who is looking to buy a car. 
Good luck, Sincerely, Sandy

Sandra,Grafton

"A Sunnyside Advocate!"

I just purchased a car from your dealership. What a wonderful experience. Mary Jane Koenig could not have been more helpful and considerate. Your service department was spectacular. Someone even helped me with my bluetooth setup. A loaner to run to the mall while options were installed? Who does that nowadays. It's my second purchase from Sunnyside and will be a vocal advocate to friends. Continue the good work. A breath of fresh air in a world that doesn't seem to care.

Glenn D,Avon

"The right way to do Business"

Dear Mr. Cuva:
 I wanted to let you know about the exceptional service we received recently from your Collision Center. Lonnie King went above and beyond what I expected when our white 2008 Sienna needed to be repaired. The shop was able to touch up a part of the vehicle that we had decided not to repair, and they did a fabulous job. (There was no insurance claim associated with this repair.) In addition, the car was cleaned inside and out, and looked almost brand new again. It made what had been an embarrassing driveway accident a little easier to bear. Please let Lonnie and Derek Lester, the collision center manager, know how much we appreciate their way of doing business.
Anne S

Anne S,Bay Village

"Just Like new"

Dear John,

I am the lady who came in on Thursday with the Prius complaining that my husband is storing too much junk in the garage!!  We love the work you did on our car and wanted to let you know, we appreciate it very much.  Hopefully, we can keep it scratch free in future.
Thanks

Tasneem,Westlake

"Detailing "

Dear Paul,
Thank you for the Great Service Detailing my wife's Pilot a couple of weeks ago.  Your team did a great Job!

Gary S,Solon

"Thanks for the Sales Experience"

Dear Kevin,

Amy and I wanted to thank you for helping to make our purchase of a new car such a smooth, seamless event.  We don't buy cars very often so when we do it's an event in our lives.  Thank you again

Amy & Charlie,

"Professionalism in your Collision Center"

Dear Derek,

I wanted to write and thank you and your team of professionals in the recent repairing of my vehicle.

From the time I called Chris Shick, to the ongoing efforts of Lonnie King, to your final inspection of my car as it was being picked up, this type of effort further confirms my decision to purchase from you.  I would heartily recommend your organization to anyone interested in buying a quality car.

Mark C,

"I was worried!!"

Dear Scott,

I know my worries about all the mechanical and electrical was apparent when I brought my car into Sunnyside.  Thanks to you, I'm feeling much more secure now.  You were kind, patient, knowledgable & very professional.  Thank you for all of your help.
Sincerely

Jean F,North Ridgeville